CanMyDogGo support

Let’s get your outing back on track.

Find a quick answer below or email us with enough detail to reproduce the issue. We review every support message.

Quick answers

The essentials, before you email

Location is optional

Choose “Use my current location” only when you want nearby results. If permission is off, search by covered city or area, place, or category.

Saves stay on this device

Saved places are not synced to an account in this release. Clearing app or browser data, or uninstalling the app, removes them.

1,000 cities are covered

The current release covers 1,000 U.S. cities and Census places in the frozen 2025 population ranking, plus Bay Area helpers. Listings without enough dog-policy evidence are labeled clearly.

Pet rules can change

Check the evidence date and restrictions, then confirm with the venue before a special trip. Pet policies are separate from service-animal access.

Troubleshooting

A few checks solve most issues

Search is not loading

Check your internet connection, close and reopen the app or page, then try one of the covered U.S. cities. If results still fail, note the time and the search you tried.

Current location is unavailable

Confirm that foreground location access is enabled for Can My Dog Go? in iOS or browser settings. You can always leave it off and type an area instead.

A saved place disappeared

Saves are local to the device and app or browser where you made them. They do not transfer between devices and cannot be restored after local data is cleared.

Still need help?

Send a useful support note

Email hello@canmydoggo.com and include:

A short description of what happened and what you expected.
Whether you used the iPhone app or website, plus your iOS or browser version.
The place name or typed search, when relevant.
A screenshot if it helps, with personal details cropped out.

Please do not send passwords, authentication codes, precise location history, health information, or other sensitive personal information.

Start an email

Useful details